Pro88 Terms & Conditions — Complete Guide to Membership & Betting

1 General Terms & Conditions

Pro88 (referred to hereinafter as the "Platform") provides online betting and gaming services for users in Bangladesh. These Terms & Conditions apply to all use of pro88's services.

By creating an account or using any service on this platform, you confirm that you have read, understood, and agreed to these terms and conditions. If you disagree with any part of them, please refrain from using pro88.

Pro88 reserves the right to update these terms and conditions at any time. Members will be notified via their registered email or platform notifications before any changes take effect. Continued use of the platform after changes are made will be considered acceptance of the updated terms.

2 Registration & Account Terms

The following requirements must be met to open an account with pro88. These conditions exist to keep the platform safe and fair for everyone.

• You must be 18 years of age or older to register. Minors are strictly prohibited from creating or using an account.
• Each person may only hold one account. If multiple accounts are found to belong to the same individual, all accounts will be terminated and any deposited funds may be forfeited.
• All information provided at registration — including name, date of birth, mobile number, and address — must be accurate and up to date. Providing false information may result in account suspension.
• pro88 may request identity documents (NID, passport, or driving license) at any time for verification purposes.
• You are responsible for keeping your account login credentials confidential. pro88 will not be liable for any unauthorized use of your account.

3 Deposit & Withdrawal Policy

Financial transactions on pro88 are simple, fast, and secure. All transactions are subject to specific rules necessary for the smooth operation of the platform.

• Minimum deposit: ৳200. The maximum deposit limit depends on your account tier and verification level.
• Supported payment methods: bKash, Nagad, and Rocket. Additional methods may be added in the future.
• Deposits are generally credited to your account instantly. Any issues will be resolved within 24 hours.
• Minimum withdrawal amount: ৳500. Withdrawal requests may take 1–3 business days to process.
• Withdrawals can only be made to the same payment method used for the deposit.
• For suspicious transactions, pro88 may request additional verification information.

Pro88 is committed to preventing money laundering. All large transactions are regularly monitored. If unusual transaction patterns are detected, the account may be temporarily suspended and additional information may be requested.

4 Betting Rules & Terms

Please keep the following rules in mind when betting at pro88. Following them properly will help you avoid any disputes.

• Once a bet is confirmed, it cannot be changed or cancelled — unless the cashout feature is available.
• pro88 reserves the right to void any bet placed on odds that were displayed incorrectly due to a technical error.
• If a match or event is cancelled, the bet amount will generally be refunded.
• In live betting, odds can change at any moment. The odds at the time a bet is confirmed will be treated as final.
• Suspicious betting patterns — such as arbitrage betting or system manipulation — may result in the cancellation of related bets or accounts.

In the event of any betting dispute, pro88's decision will be considered final. However, complaints can be submitted to our customer support and will be investigated within 48 hours.

5 Bonus & Promotion Terms

Pro88 offers a wide range of bonuses and promotions for its members. Certain conditions apply to ensure everyone can enjoy these bonuses fairly.

• Each bonus offer comes with specific wagering requirements. Please read the applicable terms carefully before accepting any bonus.
• The Welcome Bonus is available to new members only and applies to the first deposit.
• Bonus funds cannot be withdrawn directly. Withdrawal is only possible after the specified wagering requirements have been met.
• Using the same bonus across multiple accounts or among different members of the same household will result in the bonus being forfeited.
• If bonus abuse is identified, the account in question will be suspended and withdrawals may be withheld.
• pro88 reserves the right to modify or cancel any promotion without prior notice.

For full details on bonuses, visit our Promotions Page or contact our Customer Support.

6 Prohibited Activities

Certain activities are strictly prohibited on pro88 to keep the platform safe and fair for everyone. Violations will be met with serious consequences.

• Creating multiple accounts or using another person's account.
• Attempting to manipulate the bonus system or gain unfair advantages.
• Attempting to breach platform security through hacking, phishing, or any other means.
• Using automated software, bots, or scripts to place bets.
• Harassing other members or using inappropriate language.
• Transacting funds obtained from illegal sources on the platform (money laundering).

7 Privacy & Data Protection

Pro88 takes the security of your personal information seriously. Details provided at registration are used solely for service delivery, identity verification, and legal compliance.

• Personal data is never sold to third parties.
• All data is protected with 256-bit SSL encryption.
• Information may be disclosed to authorities when required by law.

For more details, visit our Privacy Policy Read.

8 Responsible Gaming

Pro88 believes betting should be a source of entertainment — never a cause of addiction or financial hardship. That's why we actively promote responsible gaming.

• Members can set their own daily, weekly, or monthly deposit limits at any time.
• You can temporarily or permanently close your account using the self-exclusion option.
• Contact our customer support team with any concerns — all assistance is handled with full confidentiality.

To learn more about responsible gaming, visit our Responsible Gaming page.

9 Dispute Resolution & Governing Law

If a dispute arises between pro88 and a member, the first step will be to seek a resolution through customer support. An initial response will be provided within 48 hours of submitting a complaint, and a final resolution will be aimed for within 7 business days.

If a resolution cannot be reached through negotiation, both parties may proceed to a recognised mediation process. These terms and conditions are governed by the applicable laws of pro88's licensing authority.

10 Limitation of Liability

Pro88 is committed to delivering the highest standard of service. However, there are limitations to our liability in certain situations that members should be aware of.

• pro88 is not liable for any losses resulting from internet disconnection or device-related issues.
• Compensation may be limited in the event of unexpected server downtime or technical issues.
• Any delays or issues caused by third-party payment gateways are outside of pro88's direct control.
• pro88 shall not be held liable for service disruptions caused by force majeure events, including natural disasters or government directives.

We always strive to resolve member issues promptly and will consider fair compensation in the event of any technical problem. Member satisfaction is our priority.

11 Account Suspension & Closure

Members may request to close their account at any time. Any remaining balance should be withdrawn before the account is closed.

• To voluntarily close your account, please contact customer support.
• If an account is closed due to a rule violation, the remaining balance may be forfeited.
• Data may be retained after account closure if required for legal purposes.
• To reactivate your account, please contact our support team — re-verification may be required.

12 Notice of Terms Changes

Pro88 periodically reviews and updates these Terms & Conditions as needed. Members will be notified of any significant changes via their registered email or platform notifications prior to those changes taking effect.

The effective date of any changes will always be displayed at the top of the page. If you do not agree to the updated terms, you may close your account. Continued use of the platform after changes take effect will be considered acceptance of the new terms.